lg99 Privacy Policy — How We Handle Your Personal Data

Our Core Privacy Commitments

These six principles define how lg99 approaches data privacy for every player on the platform, from Dhaka to Chittagong and across all of Bangladesh.

1Introduction

lg99 (operated at https://lg99.club) is committed to protecting the privacy and personal data of all registered players and visitors in Bangladesh. This Privacy Policy describes the categories of personal data we collect, the purposes for which we process that data, the legal bases on which we rely, and the rights available to you under applicable law. This policy applies to all interactions with the lg99 platform, including account registration, deposits and withdrawals via bKash, Nagad, and Rocket, gameplay activity, and communications with our customer support team.

By registering an account or using the lg99 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Privacy Policy, please do not use the lg99 platform. This Privacy Policy should be read together with our Terms & Conditions, which govern the overall use of the platform.

2Personal Data We Collect

lg99 collects personal data only to the extent necessary to provide a safe, compliant, and functional online gaming service to Bangladesh players. The categories of personal data we may collect include the following.

• Identity data: your full name, date of birth, and gender as provided at account registration. This information is required to verify your age (21+ requirement) and to comply with anti-money-laundering obligations.
• Contact data: your Bangladesh mobile phone number (used for account verification, security alerts, and support communications) and, if provided, an email address.
• Financial data: your bKash, Nagad, Rocket, Upay, or bank account details used to process deposits and withdrawals. We store only the reference identifiers necessary to process transactions — we do not store complete mobile banking PINs or full bank account credentials.
• Technical data: your device type, operating system, browser type, IP address, and general location data derived from your IP address. This data is used to detect fraud, identify suspicious login attempts, and improve platform performance for Bangladesh network conditions.
• Usage data: records of your gameplay activity, betting history, session durations, and platform navigation patterns. This data is used for responsible gaming monitoring, fraud prevention, and platform improvement purposes.

We collect personal data directly from you when you register, when you make a deposit or withdrawal, when you contact our support team, and automatically through cookies and tracking technologies when you use the platform. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric identifiers.

3How We Use Your Personal Data

lg99 processes your personal data only for specific, legitimate purposes. We do not process personal data in ways that are incompatible with the purposes for which it was collected. The purposes for which we use your personal data are as follows.

• Account management: to create and maintain your lg99 account, verify your identity and age, and authenticate your login sessions securely.
• Transaction processing: to process deposits via bKash, Nagad, Rocket, Upay, and bank transfers, and to process withdrawal requests to your registered payment method.
• Legal compliance: to comply with applicable Bangladesh anti-money-laundering and counter-terrorism financing regulations, including KYC verification requirements and transaction monitoring obligations.
• Fraud prevention and security: to detect and prevent fraudulent activity, account takeover attempts, bonus abuse, collusion, and any other prohibited conduct as defined in our Terms & Conditions.
• Responsible gaming: to monitor gameplay patterns for indicators of problem gambling, to administer deposit limits and self-exclusion tools requested by players, and to suppress marketing communications to self-excluded players.
• Customer support: to respond to your queries, complaints, and account-related requests, and to maintain records of support interactions for quality assurance purposes.

4Legal Basis for Processing

lg99 processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved.

• Contractual necessity: processing that is necessary to provide you with the lg99 service under our Terms & Conditions, including account creation, deposit and withdrawal processing, and gameplay facilitation.
• Legal obligation: processing that is required for lg99 to comply with applicable Bangladesh law, including anti-money-laundering regulations, age verification requirements, and tax reporting obligations.
• Legitimate interests: processing for fraud prevention, security monitoring, and platform improvement, where such processing does not override your fundamental privacy rights.
• Consent: processing for optional marketing communications, where you have explicitly opted in to receive such communications. You may withdraw your consent to marketing communications at any time by contacting our support team.

5Payment Data and Mobile Financial Services

Given the prevalence of mobile financial services in Bangladesh, a significant proportion of our players use bKash, Nagad, Rocket, and Upay for deposits and withdrawals. lg99 treats payment data from these services with particular care. Your mobile wallet number is used solely to identify the source of incoming deposits and the destination for outgoing withdrawal transfers. We do not use your bKash or Nagad number for any purpose other than processing transactions on your account.

We do not store your mobile banking PIN, one-time passwords (OTP), or any credential that would allow access to your mobile wallet independently of lg99. All payment data is encrypted at rest using industry-standard encryption. Payment data is retained only for as long as required to satisfy our legal and regulatory obligations under Bangladesh law, after which it is securely deleted or anonymised.

6Sharing of Personal Data

lg99 does not sell, rent, or trade your personal data. We share personal data with third parties only in the limited circumstances described below, and only to the extent strictly necessary for the specified purpose.

• Technology and game content providers: lg99 shares limited technical data (such as session tokens and game round identifiers) with our game studio partners — Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, PG Soft, and Spribe — solely to facilitate gameplay. These providers are bound by data processing agreements that restrict their use of your data to the provision of game services only.
• Payment processors: your mobile wallet number or bank account reference is shared with the relevant payment processing partner (bKash, Nagad, Rocket, Upay, or your bank) solely to execute the deposit or withdrawal transaction you have requested.
• Law enforcement and regulatory authorities: where required by applicable Bangladesh law or a valid court order, lg99 may disclose personal data to the Bangladesh Financial Intelligence Unit (BFIU), Bangladesh Bank, law enforcement agencies, or other regulatory bodies. Such disclosures will be made in accordance with applicable law and will be limited to the data strictly required by the relevant authority.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of the lg99 business, personal data may be transferred to the successor entity. Where this occurs, we will endeavour to notify affected players in advance and the successor entity will be required to honour this Privacy Policy.

We do not share your personal data with third-party advertising networks, social media platforms, or data brokers. We do not permit our technology partners or payment processors to use your personal data for their own marketing purposes.

7Cookies and Tracking Technologies

The lg99 platform uses cookies and similar tracking technologies to provide a functional and secure gaming experience. Cookies are small text files placed on your device when you access the platform. We use the following categories of cookies.

• Essential cookies: strictly necessary for the platform to function. These include session authentication cookies that keep you logged in during your gaming session, security cookies that detect suspicious activity, and cookies that remember your language and display preferences. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: used to collect anonymised data about how players navigate and use the platform. This data helps us identify technical errors, understand which games are most popular among Bangladesh players, and improve the overall platform experience. Analytics data is processed in aggregate and is not linked to individual player identities.
• Fraud-detection cookies: used to fingerprint device and browser characteristics to detect multiple accounts originating from the same device, identify automated bot activity, and flag login attempts from unusual locations or device configurations.

Most mobile browsers used in Bangladesh (Chrome for Android, Samsung Internet, Firefox) allow you to manage or delete cookies through the browser settings menu. Please note that disabling essential cookies may prevent certain platform features from working correctly. Clearing your cookies will log you out of your current lg99 session.

8Data Retention

lg99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Bangladesh law. The following retention periods apply as a general guide. Identity and contact data is retained for the duration of your active account plus a minimum of 5 years following account closure, in order to comply with anti-money-laundering record-keeping requirements. Financial transaction data is retained for a minimum of 5 years from the date of the transaction. Usage and gameplay data is retained for a maximum of 2 years from the date of the activity, after which it is anonymised or deleted. Support communications are retained for 2 years from the date of the communication.

Where personal data is no longer required for any legitimate purpose, lg99 will either securely delete it or anonymise it so that it can no longer be linked to any individual player. Anonymised data may be retained indefinitely for statistical and platform improvement purposes, as it no longer constitutes personal data once anonymised.

9Your Data Protection Rights

As a player registered with lg99, you have the following rights in respect of your personal data. To exercise any of these rights, please contact our support team using the details in Clause 13. We will respond to all verified data rights requests within 30 days of receipt.

• Right of access: you have the right to request a copy of all personal data that lg99 holds about you, together with information about the purposes for which that data is being processed and the categories of recipients to whom it has been disclosed.
• Right to rectification: if any personal data that lg99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. Please note that certain data (such as your date of birth, once verified) cannot be amended without repeating the KYC verification process.
• Right to erasure: you have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent (where consent was the legal basis), or where the data has been unlawfully processed. This right is subject to our legal retention obligations — we cannot delete transaction records that we are required to retain under Bangladesh anti-money-laundering regulations.
• Right to restrict processing: you have the right to request that we restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data, or where you have objected to processing based on legitimate interests and we are assessing your objection.
• Right to object to marketing: you have the right to object at any time to the processing of your personal data for direct marketing purposes. If you object, we will cease processing your data for marketing purposes immediately and suppress your details from all future marketing communications.

To submit a data rights request, please contact us at [email protected] with the subject line 'Data Rights Request' and include your registered Bangladesh mobile number so that we can verify your identity before processing your request. We will acknowledge receipt within 3 working days (Bangladesh Standard Time) and complete our response within 30 calendar days.

10Data Security

lg99 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, encryption of sensitive data fields at rest in our database, access controls restricting database access to authorised personnel only, regular security assessments of our platform and infrastructure, and monitoring for anomalous access patterns that may indicate a data breach.

In the event of a personal data breach that is likely to result in a high risk to your rights, lg99 will notify affected players without undue delay via the Bangladesh mobile number registered on their account. We will also take immediate steps to contain the breach, assess its scope, and remedy the vulnerability that caused it. No security system is completely impenetrable; however, lg99 is committed to maintaining security standards appropriate to the risks inherent in operating an online gaming platform.

11Children and Minors

The lg99 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will immediately delete that data and close the associated account. If you are a parent or guardian and believe that a person under the age of 21 in your care has registered an account on lg99, please contact our support team immediately at [email protected] so that we can investigate and take the appropriate action.

12Changes to This Privacy Policy

lg99 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable Bangladesh law, or improvements to our platform. When we make a material change to this Privacy Policy, we will update the 'Last updated' date at the top of this page and, where practicable, notify registered players via their Bangladesh mobile number at least 7 days before the change takes effect. Your continued use of the lg99 platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. We recommend that you review this page periodically to stay informed of any changes.

13Contact Us About Your Privacy

If you have any questions, concerns, or complaints about this Privacy Policy, about the way in which lg99 processes your personal data, or if you wish to exercise any of your data protection rights as described in Clause 9, please contact our support team. All privacy-related enquiries are handled in strict confidence and will be responded to within Bangladesh Standard Time business hours.