Responsible Gaming at lg99 — Play Smart, Stay Safe

Gambling Is Entertainment — Keep It That Way

At lg99, we take our responsibility to Bangladesh players very seriously. Gambling on our platform — whether cricket betting, live casino games, or slots — is designed to be a leisure activity. Like any leisure activity, it is most enjoyable when approached with clear limits, a calm mindset, and a budget you are comfortable losing. The moment gambling starts to feel like a chore, an obligation, or an escape from real-life problems, it is time to step back and use the tools on this page.

lg99 provides a suite of responsible gaming tools that are available to all registered players at no cost. These tools put you in control of your gaming activity and are designed to be easy to activate via our support team. We strongly encourage every player — particularly new players in Dhaka, Chittagong, Sylhet, and across Bangladesh — to familiarise themselves with these tools before depositing.

Our platform is exclusively for adults aged 21 years and above. Before a player's account is fully activated, age verification is completed as part of our standard KYC process. If at any point we have reason to believe a player may be under 21, the account will be immediately suspended pending verification.

Your Responsible Gaming Toolkit

The following six tools are available to every lg99 player in Bangladesh. Contact our support team at any time to activate any of these features — they take effect promptly.

Recognising the Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious to the person affected. The following signs may indicate that gambling has moved from a leisure activity to a harmful pattern. If you recognise any of these in yourself or someone you know, please take action now.

• Spending more money on gambling than you originally planned, or chasing losses by depositing more after a losing session.
• Gambling with money that was set aside for essential expenses — rent, food, bills, transport, or family needs.
• Feeling irritable, anxious, or restless when you try to reduce or stop gambling.
• Lying to family members or friends about how much time or money you spend on gambling.
• Using gambling as a way to escape stress, depression, loneliness, or other difficult emotions.
• Borrowing money — from friends, family, or informal lenders — specifically to fund gambling deposits.
• Spending increasing amounts of time thinking about gambling — planning your next session, replaying previous bets, or calculating what you could win.

Deposit Limits Explained

A deposit limit is the simplest and most effective way to keep your gambling spend within a budget you control. lg99 supports three types of deposit limits, and you can set all three simultaneously if you wish. Limits take effect immediately and any reduction takes effect right away. Increases to existing limits are subject to a 7-day cooling-off period before they take effect, giving you time to reconsider.

Time-Out and Cooling-Off Periods

A time-out is a short, temporary pause on your lg99 account. During a time-out you cannot log in, deposit, or place bets. Any pending withdrawals at the time of activation will still be processed and paid out to your registered bKash or Nagad number. A time-out is ideal if you feel you need a brief break to reassess your gambling habits without committing to a longer self-exclusion.

Time-out periods are available in the following durations. At the end of the period, your account automatically reopens — no action is required on your part.

Self-Exclusion

Self-exclusion is a stronger, longer-term measure for players who feel that a time-out is not enough. When you self-exclude from lg99, your account is fully deactivated for the period you choose. You will not be able to log in or create a new account during the exclusion period. Any marketing communications from lg99 are immediately suppressed and will not resume until after your exclusion has formally ended.

Self-exclusion periods available at lg99 are: 30 days, 90 days, 180 days, and permanent exclusion. A permanent self-exclusion cannot be reversed. All other periods cannot be shortened once activated — you must wait until the period expires before your account can be reopened. Increasing a self-exclusion period (for example, from 30 days to 90 days) can be done at any time by contacting support.

Protecting Minors

lg99 operates a strict 21+ policy with zero exceptions. No person under the age of 21 is permitted to register, deposit, or play on the lg99 platform. We conduct age verification checks during the KYC process and may request additional identity documents at any time if we have cause to doubt a player's stated age.

If you share a mobile device with a family member who is under 21, we strongly recommend the following precautions to prevent accidental or unauthorised access to the lg99 platform.

Tips for Playing Responsibly

These practical guidelines help you maintain a healthy relationship with gambling. They are not rules — they are habits that experienced, sensible players across Bangladesh already follow.

Get Help — You Are Not Alone

If you believe that gambling has become a problem for you, or if someone you care about is struggling, please reach out. Acting early is always better than waiting. The following support options are available.